Privacy Policy

MGA Transfers and Tours Adventure

1. Introduction

At MGA Transfers and Tours Adventure (“MGA”, “we”, “our”), we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your data when you use our services, visit our website or contact us.

2. Information We Collect

We may collect the following types of information:

• Contact details: name, email address, phone number, country of residence.
• Booking details: flight number, hotel or accommodation address, travel dates, number of passengers, luggage details.
• Payment information: processed securely through our payment partners (we do not store full card details).
• Technical data: IP address, browser type, device information, pages visited on our website.
• Communication data: messages or inquiries sent via email, web forms, WhatsApp or social media.

3. How We Use Your Information

We use your personal data to:

• Process and confirm bookings for transfers, tours and packages.
• Communicate with you about your reservation, including confirmations, reminders and updates.
• Provide customer support before, during and after your trip.
• Improve our services, routes and user experience.
• Comply with legal obligations under the laws of the Dominican Republic.
• Prevent fraud, abuse and security incidents.

4. Legal Basis

We process your personal data based on one or more of the following legal bases: performance of a contract (your booking), your consent, legitimate interest (service improvement, security) and compliance with legal obligations.

5. Sharing Your Data

We do not sell your personal data. We may share it only with:

• Service providers and partners (drivers, tour operators, hotels) strictly to deliver the services you have booked.
• Payment processors that handle transactions securely on our behalf.
• Authorities or regulators when required by law or to protect our legal rights.

6. Data Retention

We retain your personal data only for as long as necessary to provide the requested services, to comply with legal obligations and to resolve disputes. When your data is no longer required, it will be deleted or anonymized.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally allowed.
• Object to certain types of processing or withdraw consent where processing is based on consent.

To exercise these rights, please contact us at support@mgapuntacanatours.com.

8. Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, loss or misuse. However, no method of transmission or storage over the Internet is completely secure.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze traffic. You can manage cookie settings in your browser. Detailed information may be provided in a separate Cookie Policy if required.

10. International Transfers

As a company based in the Dominican Republic, your data may be processed or stored in this country. In some cases, service providers might be located in other countries. We take reasonable steps to ensure that your data is protected according to this Policy.

11. Changes to this Privacy Policy

MGA may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last updated” date. We encourage you to review this Policy periodically.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: support@mgapuntacanatours.com
Phone/WhatsApp: +1 829 726 4221