Faq

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frequently Ask Questions

Answer: Our transfer service includes private transportation, professional drivers, air-conditioned vehicles, and direct hotel or airport pick-up and drop-off. All prices are final—no hidden fees—and we provide 24/7 customer support for any assistance during your travel.

Answer: You can book easily through our website, WhatsApp, email, or by contacting our support team. Once your reservation is confirmed, you will receive full details, meeting instructions, and real-time assistance for your arrival or tour day.

Answer: Yes. You can modify dates, times, or destinations at no cost if done at least 24 hours in advance. Cancellations made within the allowed time receive a full refund. Last-minute changes depend on availability.

Answer: Absolutely. Our fleet includes modern, well-maintained vans, minibuses, and SUVs equipped with AC, insurance, and professional drivers. We follow strict safety protocols to ensure a smooth and secure travel experience.

Answer: We recommend comfortable clothing, sunscreen, swimwear (for water activities), a towel, camera, and extra cash for souvenirs or optional activities. For adventure tours like buggies, water shoes and clothes you don’t mind getting dirty are ideal.

Answer: Yes. We offer pick-ups from all major resorts, hotels, villas, and Airbnb locations in Punta Cana and surrounding areas. If you are staying in a private residence, we will coordinate the nearest meeting point for your convenience.